Refund Policy

Refunds are only offered in cases where no delivery has occurred and the request is made within 48–72 hours of purchase.

No refunds will be issued once a delivery is complete.

We do not refund purchases for user error, in-game changes, policy violations, or account restrictions imposed externally.

If your order qualifies (no delivery yet, within 48–72 hours), contact us and include your order email and Roblox username so we can locate the order:

• Email: info@growagarden.com
• Discord: open a ticket, or message @bbbearrx

We respond within 24–48 hours, excluding holidays.

It is the user’s responsibility to ensure that the correct Roblox username is provided. Errors in usernames may lead to failed delivery. If a delivery fails, contact staff and we will work with you to resolve it.

Cryptocurrency payments are final, non-refundable, and non-reversible. By using crypto, you accept the risks associated with blockchain-based transactions.

Please contact us first — we want to make things right. Disputes raised via third-party payment processors (e.g., chargebacks) on completed deliveries are treated as fraudulent and will result in immediate service termination and account blacklisting.

For anything about an order or a refund, reach us any time at info@growagarden.com or on Discord. See our Contact page for all support channels.